Welcome
Product operations leader, customer success strategist, and someone figuring out life one day at a time. I write about business insights, personal experiences, and the journey of starting over.
What You'll Find Here
Writing - Longer pieces about product strategy, customer insights, life experiences, and lessons learned scaling a bootstrapped startup.
Journal - Raw, ongoing thoughts as I navigate starting over at 43. The real stuff - struggles, breakthroughs, and everything in between.
About - My story, both professional and personal. Fair warning: life hasn't been a straight line.
About Me
Professional Background
I've spent 8+ years in product operations and customer success, scaling a digital evidence management platform from startup to $1.5M ARR while serving 400+ criminal justice agencies. My specialty is translating customer insights into product strategy - finding the friction points and opportunities that others miss.
I've operated as a hybrid product ops/customer success leader, maintaining direct relationships with hundreds of agencies while identifying competitive threats and market opportunities. I fill the gap between customer needs and technical implementation, though I'm not super technical myself.
The Personal Side
My life has been a struggle. Trauma, setbacks, and circumstances that would sound unbelievable if I wrote them all down. While others seem to coast through life with opportunities handed to them, I've had to fight for every small victory. The gap between where I am and where I thought I'd be at 43 is staggering.
I'm starting over. Again. At an age when most people have things figured out, I'm rebuilding from scratch - professionally, personally, emotionally. It's terrifying and exhausting, but also oddly liberating. When you've lost everything multiple times, you stop being afraid of losing it again.
I write about this stuff partly for my own sanity, partly because I know there are others out there who feel just as lost and behind as I do. Maybe my story will resonate. Maybe it'll help someone realize they're not alone in feeling like life dealt them an impossible hand.
What Drives Me
I'm drawn to complex systems that reward pattern recognition and analytical thinking. Whether it's identifying market opportunities, understanding customer behavior, or applying game theory to poker strategy, I love finding the patterns others miss.
Currently exploring senior product operations roles where customer insights drive product decisions, preferably at organizations that value systematic problem-solving and the ability to see opportunities in unexpected places.
Writing
Longer-form pieces about product strategy, customer insights, life experiences, and lessons learned.
Journal
Raw thoughts and daily reflections as I navigate this next chapter. Starting over at 43 is... interesting.
Get In Touch
I'm always interested in connecting with people who think differently, see patterns others miss, or are navigating their own complex journeys.